“Never underestimate the tooth fairy. If a 100 billion people have ever lived and each lost 20 baby teeth, that’s an impressive pile of enamel – two trillion teeth – she’s sitting on. And she knows everything. The ICO works for the tooth fairy.”
If you have ever made a complaint you will recognise this scenario. Aware that something has gone wrong and being a good citizen you take the time to alert the authorities. It makes no difference if this is the NHS, ICO or any other acronym you care to think of, they all work the same way.
The conversation you have with the customer service desk is likely to be the most positive part of the experience. They will listen to your story, ask to see your evidence and give you details of what to do next. From here it is all downhill. The person who assesses your evidence will find any reason to close down your case; out of time, not in our remit, no case to answer. All bodies will have acted ‘reasonably’ in the eyes of this particular individual. The supervisor who deals with your review request will…
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