When Rob Behrens took over as Ombudsman in April 2017 he knew it would take time to restore public confidence in the organisation. Dame Julie Mellor, the previous Ombudsman, resigned in July 2016 under a cloud of collusion but stayed in office until Mr Behrens took over.
In the 2018 Peer Review Peter Tyndall and team described this time as:
In recent years, the Parliamentary and Health Service Ombudsman (PHSO) has faced organisational crisis. Issues affecting its previous leadership also resulted in a loss of trust in the PHSO. To use a medical metaphor familiar from the Ombudsman’s casework, this report concludes that, under its current leadership, the organisation is moving out of ‘critical care’ and into ‘recovery’.
It would appear that Dame Julie Mellor had brought the organisation to its knees but fortunately Rob Behrens was a man with a plan .
The new corporate plan introduces…
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