How the Legal Ombudsman’s Office ripped off the taxpayer with a £1m irregular incentive scheme

Westminster Confidential


What  would you think if the organisation that handles your complaint against a poorly performing solicitor or barrister was itself ripping you off as a taxpayer?

That  is the extraordinary situation in the Office of Legal Complaints or Legal Ombudsman for the last six years where well over £1m extra cash has been paid to its staff  without approval from anyone just to keep them from taking jobs in the private sector.

This was exposed last month in a  virtually unreported disclosure from the National Audit Office. I have written it up for Tribune magazinethis month.

The office handles tens of thousands of complaints every year from the general public about poor service from legal professionals – whether it is over conveyancing,personal injuries, wills or family disputes. What emerged about what was going in this office of over 200 people has led to resignation or dismissal…

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